[Ozymandias raises a slight eyebrow when she opens the folder. With as many employees as he's hired since opening Purramid Cafe, none have come with paperwork of any sort prepared. More or less, they walked in, made the case for themselves, and that was it. And so, he has no idea what exactly to expect. Which perhaps heightens the surprise on the pleasant surprise aspect once she lays the paper in front of him. Ozymandias slides the paper a bit closer to himself to read it properly. The nearby sphinx cub stirs at this and extends a paw out in the vague direction of the paper. Ozymandias offers the kitten scritches.]
How clever, [he remarks, lifting his eyes from the paper back to her.] A clear demonstration of your attention to detail!
So, you are capable of uniting a team and ensuring they stay on the correct path. But how would you handle a dispute with a patron? Not all of our customers have the greatest patience for mistakes, and their criticisms can be quite harsh. Anyone working under you may require your support under those circumstances, so how would you provide that to them?
Well, [ this is it, her thoughts whirr, too fast to offer an actual pause in her wording. her heart is skipping as is, from the fact that she's being praised, somewhat, but that didn't mean anything. positive, of course, but not certain. she wasn't in the clear until it was done and the result was out there. how would she react? when she was learning, she'd call one of the upperclassmen in a hurry to separate any disputes yachi was too frightened to intervene in. it's been a long time since then, she tells herself. ] it's true that patrons aren't always so tolerant.
[ a beat, but a short one. it's more her organizing her words and not actually thinking of what must be done, she knew what a situation called for in that instance. ]
Communication is key. I'd step in to keep the exchange light and not sour the customer— depending on the mistake, it can come from my wallet. [ she'll pay for the mistake, quickly and efficiently, and all to make sure the client doesn't leave like a bull ready to trample the establishment. it might even make them come back, so what's losing a few coins for a customer's satisfaction and return? ] Afterwards, I'd call the employee to talk in private.
[ privacy was important, too. no one else needed to see their colleague getting spoken to and gossip that they're being chewed out for all to see. ]
Mistakes can happen all the time, especially when you're new. As long as they're made aware of what it was they did wrong and what they can do to improve, they should get support and encouragement to keep going and rather than a warning.
[ a lot of people didn't work well under pressure, or if they were fearful; results came tenfold when they felt safe to try again, and would try far more compared to being afraid of losing the position. they'll work for the feel good support behind them. ]
[Ozymandias gives a slight nod when she reaches the end, allowing a temporary and brief silence to fall between them as he assesses her answer. She certainly has the right spirit for the Café. Ozymandias holds incredibly high standards for all of his employees and he is strict about meeting them because his establishment is not only a source of his own growing personal wealth but his public face. But one can hold high standards and keep to them without being unyielding. The sun, after all, must also be nurturing in its light and heat, or life cannot possibly continue to grow.]
[But she is not yet molded into what he would hope for in a manager. Not entirely. Customers should be treated well, but they should never be allowed to take advantage of anyone. Not even someone further up in the hierarchy of employees. It's not a mark against her, however, but something that should he proceed with hiring her, he will need to monitor.]
[Ozymandias reveals none of these thoughts to her, however. There's no shift in his expression and he makes no remarks. He simply continues on with his questions.]
And criticism toward yourself? Be it from a customer or even myself.
[ as if she hasn't heard it all her life from her mother— not in the bad way, of course, and sometimes it stung, but yachi knows the importance of criticism, even self-evaluation. the dog eat dog world out there that would crush you with its sheer pressure if you weren't flexible . . .
like rubber. be like rubber, like water, and you'll fit. ]
I know I have a lot to learn, Sir. I've never worked in an environment like this one, and there's so much I can study about Cafés on my own— but I want to.
[Such wise answers to give! And at such a young age, too. Whether it was to yield to insecurities or to portray unearned confidence, Ozymandias would expect more impulsiveness from someone her age. But there's no trace of even the hint of temptation for such a thing. Instead, she seems to consistently put thought into each of her words.]
[Resting an arm on the table in front of him, Ozymandias leans a little closer to her. Although there is nothing overtly harsh about his gaze, it's obvious that Ozymandias is scrutinizing the look in her eyes now more than anything. There's nothing that seems to be disingenuous, he concludes. Her words are the truth, and there is a degree to which she both comes to him prepared and other ways in which she is still yet malleable.]
[Ozymandias sits back with a warm smile, seemingly satisfied.]
Speak to Sylvia about when you will be available to start. I shall compensate you during your training process, after which point your pay shall increase. Remember that I expect just as much effort during your training as I will once you are able to work independently.
I am not frequently here as I have other matters in the city to attend to as you can see, [he says, gesturing the paperwork in front of him and beneath the sphinx cub,] but I shall oversee your training personally as much as I am able as you shall not only reflect this Café but Pharaoh Ozymandias as manager.
[ . . . ohhhh my god, she's done it. she did it. don't cry. don't scream. just. accept it! professionally! every inch of her body felt like exploding with the utmost glee, reverberating in her chest and bringing her the greatest bout of joy she could feel. like the sun! like a party! like!!!! jdfhskjh!!!!!
outwardly, yachi nods her head and tries to steady her voice, ]
Of course, Mister Ozymandias. Thank you— Thank you for your time! I'll do my absolute best!
[ her bright red cheeks betray her mirth, as does the word "pharaoh" hide from her true understanding of the title. she has to go look for sylvia now, she's— she's got a job! ]
![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
no subject
How clever, [he remarks, lifting his eyes from the paper back to her.] A clear demonstration of your attention to detail!
So, you are capable of uniting a team and ensuring they stay on the correct path. But how would you handle a dispute with a patron? Not all of our customers have the greatest patience for mistakes, and their criticisms can be quite harsh. Anyone working under you may require your support under those circumstances, so how would you provide that to them?
no subject
[ a beat, but a short one. it's more her organizing her words and not actually thinking of what must be done, she knew what a situation called for in that instance. ]
Communication is key. I'd step in to keep the exchange light and not sour the customer— depending on the mistake, it can come from my wallet. [ she'll pay for the mistake, quickly and efficiently, and all to make sure the client doesn't leave like a bull ready to trample the establishment. it might even make them come back, so what's losing a few coins for a customer's satisfaction and return? ] Afterwards, I'd call the employee to talk in private.
[ privacy was important, too. no one else needed to see their colleague getting spoken to and gossip that they're being chewed out for all to see. ]
Mistakes can happen all the time, especially when you're new. As long as they're made aware of what it was they did wrong and what they can do to improve, they should get support and encouragement to keep going and rather than a warning.
[ a lot of people didn't work well under pressure, or if they were fearful; results came tenfold when they felt safe to try again, and would try far more compared to being afraid of losing the position. they'll work for the feel good support behind them. ]
no subject
[But she is not yet molded into what he would hope for in a manager. Not entirely. Customers should be treated well, but they should never be allowed to take advantage of anyone. Not even someone further up in the hierarchy of employees. It's not a mark against her, however, but something that should he proceed with hiring her, he will need to monitor.]
[Ozymandias reveals none of these thoughts to her, however. There's no shift in his expression and he makes no remarks. He simply continues on with his questions.]
And criticism toward yourself? Be it from a customer or even myself.
no subject
[ as if she hasn't heard it all her life from her mother— not in the bad way, of course, and sometimes it stung, but yachi knows the importance of criticism, even self-evaluation. the dog eat dog world out there that would crush you with its sheer pressure if you weren't flexible . . .
like rubber. be like rubber, like water, and you'll fit. ]
I know I have a lot to learn, Sir. I've never worked in an environment like this one, and there's so much I can study about Cafés on my own— but I want to.
no subject
[Resting an arm on the table in front of him, Ozymandias leans a little closer to her. Although there is nothing overtly harsh about his gaze, it's obvious that Ozymandias is scrutinizing the look in her eyes now more than anything. There's nothing that seems to be disingenuous, he concludes. Her words are the truth, and there is a degree to which she both comes to him prepared and other ways in which she is still yet malleable.]
[Ozymandias sits back with a warm smile, seemingly satisfied.]
Speak to Sylvia about when you will be available to start. I shall compensate you during your training process, after which point your pay shall increase. Remember that I expect just as much effort during your training as I will once you are able to work independently.
I am not frequently here as I have other matters in the city to attend to as you can see, [he says, gesturing the paperwork in front of him and beneath the sphinx cub,] but I shall oversee your training personally as much as I am able as you shall not only reflect this Café but Pharaoh Ozymandias as manager.
no subject
outwardly, yachi nods her head and tries to steady her voice, ]
Of course, Mister Ozymandias. Thank you— Thank you for your time! I'll do my absolute best!
[ her bright red cheeks betray her mirth, as does the word "pharaoh" hide from her true understanding of the title. she has to go look for sylvia now, she's— she's got a job! ]